Q1. How does the machine handle the cold and sticky nature of frozen cheese?
A1: Our multihead weigher is designed specifically for challenging products like frozen cheese. The surfaces of the buckets can be treated with a dimpled or Teflon coating. This special surface prevents the cold, slightly sticky cheese from clumping or freezing to the machine parts. This ensures a smooth and continuous flow of product, which is essential for accurate weighing and high-speed operation.
Q2. Is this system difficult to integrate into my existing production line?
A2: No, it is not difficult. Our system is designed for easy integration. It can connect with your existing upstream equipment, like feeding conveyors, and downstream equipment, such as checkweighers or metal detectors. Our technical team will work with you during installation to ensure a seamless connection. We want to make sure the entire line works together efficiently from start to finish.
Q3. The specification says the weight range is up to 2000 grams. How did it weigh 2502 grams in your case study?
A3: That is a great question. The machine achieves this by using a “double discharge” function. The weigher’s computer calculates half of the target weight (1251 grams) and drops that amount into the bag. Then, it immediately calculates and drops the second half. This process happens very quickly. The final weight in the bag is 2502 grams, and the accuracy of ±2 grams is still maintained for the total amount. This feature provides extra flexibility for larger bag weights.
Q4. What kind of training is required to operate this machine?
A4: The machine is very user-friendly. It has a simple touchscreen with clear graphics and prompts. Basic operator training usually takes just a few hours. We provide comprehensive training during installation. We will teach your team how to set up new products, adjust settings, perform daily cleaning, and handle basic troubleshooting. Our goal is to make your team confident and self-sufficient.
Q5. What about maintenance and support after the machine is installed?
A5: Smartpack offers strong after-sales support. The machine is built with durable components to minimize maintenance needs. We provide a detailed manual for routine checks and cleaning procedures. We also have a global service network with local support teams in several regions. If you ever need technical help or spare parts, our team is ready to provide fast and effective assistance to keep your production running.
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